Terms of Service

Last updated: February 21, 2026

Agreement to Terms

By accessing or using ClaimCompass, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use our service.

Description of Service

ClaimCompass is a web-based application designed to help veterans organize evidence and documentation for VA disability claims. Our service includes:

• Daily symptom and mood tracking
• Document storage (evidence vault)
• Statement generation (PDF and Word documents)
• Email reminder notifications
• Achievement badges and progress tracking
• Premium features for Pro subscribers

User Accounts

To use ClaimCompass, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and complete information

Acceptable Use

You agree NOT to:

• Use the service for any illegal purpose
• Upload false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Share your account with others
• Use automated systems to access the service

Pro Subscription

Billing

Pro subscriptions are billed monthly at $12/month. Payment is processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

Cancellation

You may cancel your Pro subscription at any time from your Account page. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months.

Pro Features

Pro subscribers receive access to:

• PDF and Word document exports
• Unlimited evidence vault storage
• SMS reminder notifications
• Priority support

Intellectual Property

ClaimCompass and its original content, features, and functionality are owned by ClaimCompass LLC and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain all rights to the content you upload to ClaimCompass (symptom logs, documents, notes). By using our service, you grant us a limited license to store, process, and display your content solely for the purpose of providing our service to you.

Disclaimer of Warranties

ClaimCompass is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The service will be uninterrupted or error-free
• Defects will be corrected
• The service is free of viruses or harmful components
• The results from using the service will be accurate or reliable

Medical and Legal Disclaimer

Limitation of Liability

To the maximum extent permitted by law, ClaimCompass LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill arising from your use of the service.

Indemnification

You agree to indemnify and hold harmless ClaimCompass LLC from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from your use of the service or violation of these terms.

Data Deletion

You may request deletion of your account and all associated data at any time. We will delete your data within 30 days of your request, except where retention is required by law. See our Data Deletion Policy for details.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by email or through the service. Your continued use after changes constitutes acceptance of the modified terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which ClaimCompass LLC is registered, without regard to conflict of law provisions.

Contact Information

If you have questions about these Terms of Service, please contact us through our Feedback page or email support@claimcompass.net.